I can’t find my eSIM details
Sign in to the account used at checkout and check the order status. eSIM details become available after payment is confirmed and supplier fulfilment is complete. Check your inbox and spam folder for the ready email. If the order appears delayed, contact support with your order reference.
The QR code will not scan
Confirm you are using a supported, unlocked device, are connected to Wi-Fi, and are scanning from a separate screen. Check whether your order includes manual installation details. Do not share the QR code publicly or attempt to install the same eSIM on another device unless the plan explicitly allows it.
The eSIM is installed but I cannot connect
- Check your plan’s destination and activation instructions, and confirm that you are in a covered area.
- In your device settings, confirm the eSIM is enabled and selected for mobile data if the plan instructions require it.
- Follow any plan-specific network or data-roaming settings included with your order.
- Try toggling airplane mode or restarting your device, then allow it time to register on a local network.
Still need help?
Contact [email protected] with your order reference, device model, destination and a description of the issue. Do not include your password, payment-card details, QR code or activation code. Avoid deleting the eSIM unless your plan instructions or support team advises you to do so.
Contact support