Two checks matter
- eSIM support: your exact phone or tablet model must support eSIM. A product family may include models with different capabilities in different markets.
- Unlocked status: your device must be carrier-unlocked so it can use a plan from another provider.
How to confirm
Check your device’s settings for an option to add a mobile or eSIM plan, then confirm the exact model and regional version in the manufacturer’s support documentation. Your current carrier can confirm whether the device is unlocked. Menu names and availability vary by operating system and device.
Before installation
Make sure you have a reliable Wi-Fi connection and access to the account used for your order. If you plan to scan a QR code, open it on a different screen from the device you are setting up, or use the manual installation details provided with your order when supported.
Confirm with the device manufacturer or your carrier before purchase. If you contact ZedSIM, include the device’s exact model number, but never send your password, payment-card details or eSIM QR code.