Choosing a plan
What is included in a plan?
Each listing shows its destination, data allowance, validity and price. Coverage, supported networks and activation conditions can vary, so check the individual plan details before ordering.
Will my phone work with an eSIM?
Your exact device model must support eSIM and be carrier-unlocked. Support varies across models and regions. Check with your device manufacturer and carrier before purchase. See our compatibility guide.
Does the eSIM include a phone number or voice and SMS?
Check the individual plan listing for what is included. Do not assume a data plan includes a local phone number, voice calls or SMS.
After your order
Where do I find my eSIM?
Sign in to your ZedSIM account and open the order to find its QR code and available installation details. We also send an email when the eSIM is ready.
How long does delivery take?
eSIM details are provided after payment is confirmed and the supplier completes fulfilment. Processing can take longer if supplier service is delayed. Check your account for the order status; contact support if you need help.
When should I install or activate the eSIM?
Follow the installation and activation instructions provided with your plan. Validity may begin under different conditions depending on the plan, so check those details before installing or connecting.
Using your eSIM
Will my eSIM work everywhere in the destination?
Coverage and performance depend on the plan, local network availability, your location, device and other conditions. Review the plan’s listed coverage and network details; service cannot be guaranteed in every location.
Can I use my regular SIM at the same time?
Some devices support multiple SIM profiles at once. The options depend on your device and carrier. Check your device instructions and your regular carrier’s roaming charges before travel.
What if I need help with my order?
Visit troubleshooting or email [email protected]. Include your order reference and the email address on your account, but never send your password, payment-card details or eSIM QR code.
For full order and consumer-rights information, read our terms. For account and data practices, see our privacy policy.