Terms and conditions.

Effective date: October 23, 2026

1. About these terms

These terms apply when you access the ZedSIM website, create an account or purchase a travel eSIM plan. By using the site, you agree to follow these terms. Consumer rights that cannot legally be excluded continue to apply.

2. Plans, destinations and devices

Plan listings show the destination, data allowance, validity and price available at the time of purchase. Read the individual plan details before ordering: coverage, speed, supported networks, activation rules and validity conditions may differ by plan. You are responsible for confirming that your device supports eSIM and is carrier-unlocked. Network performance depends on local coverage, the network provider, your device and other conditions beyond our control.

3. Accounts and order details

You are responsible for providing a working email address, keeping your sign-in credentials confidential, and accessing your account to retrieve order and installation information. Contact support promptly if you believe someone has accessed your account without permission. Keep your eSIM QR code and activation details private; they are sensitive and may be usable only once.

4. Prices and payment

The price and currency displayed for a plan at checkout are the amount charged for that order, subject to any required taxes or other charges shown during checkout. Payments are processed by Stripe through its checkout service. Your order is subject to successful payment confirmation.

5. Delivery and installation

After payment is confirmed, we request your digital eSIM from our connectivity supplier and provide available installation details in your account and by email. Delivery may take longer if a supplier or network service is unavailable. Install over a reliable Wi-Fi connection and follow the plan-specific instructions. Activation timing and plan expiry follow the conditions shown for that plan.

6. Cancellations, refunds and your rights

Digital eSIMs and connectivity plans may be subject to restrictions once an eSIM has been issued, installed or activated. Contact [email protected] promptly if an order has a problem. Nothing in these terms removes a refund, cancellation or other consumer right that applies to you under mandatory local law.

7. Acceptable use and availability

Do not misuse the site, interfere with its security, or use a plan unlawfully. We may update, suspend or discontinue parts of the site when reasonably necessary. Third-party mobile networks and supplier services are outside our direct control, so uninterrupted availability cannot be guaranteed.

8. Third-party services

Checkout and eSIM fulfilment involve third-party providers, including Stripe and our connectivity supplier. Their services may also be subject to their own terms and privacy notices.

9. Customer reviews

You may submit one review for each fulfilled order through your account. Reviews must describe your genuine experience and must not include unlawful, abusive, misleading, confidential or other people’s personal information. Reviews are checked by our team before publication; we may decline or remove content that does not meet these requirements. If approved, your review, rating, selected display name (or the generic label “Verified ZedSIM customer”), destination and publication date may be shown publicly. You can edit a review in your account; edited reviews return to moderation and are hidden until approved again.

10. Changes and contact

We may revise these terms as our service changes. The current version and effective date will appear on this page. For questions about an order or these terms, email [email protected].